Shipping policy

Shipping & Delivery Policy

Thank you for choosing luxewand.shop. We are dedicated to delivering your orders swiftly, securely, and transparently across the globe. Below you will find the complete details of our shipping operations, processing timelines, and guarantees.

1. Shipping Locations & Scope

We are thrilled to offer Worldwide Shipping. No matter where you are located, our team partners with top-tier global logistics carriers to ensure your package arrives safely at your doorstep.

2. Shipping Methods, Costs & Delivery Times

To give you the most seamless shopping experience possible, we keep our shipping options straightforward and entirely stress-free:

  • Shipping Method: Standard Shipping

  • Shipping Cost: 100% FREE on all orders worldwide.

  • Estimated Delivery Time: 3 – 5 Business Days.

    • Please note: Shipments heading to rural or remote areas may take slightly longer than usual due to regional courier routing.

3. Order Processing Timelines

Before your order departs our warehouse, it undergoes careful preparation and quality checking.

  • All orders are verified, securely packed, and handed over to our delivery partners within 1 – 2 business days (Monday through Friday, excluding major holidays).

  • Orders placed over the weekend or late on a Friday afternoon will begin processing on the following Monday morning.

4. Real-Time Order Tracking

No guessing games. As soon as your package is dispatched, an automated shipping confirmation email containing your unique tracking number and an explicit tracking link will be sent directly to your inbox. You can follow your package’s journey step-by-step from our hands to yours. Please allow 24–48 hours for the logistics provider to update the initial tracking metrics after scanning.

5. Customs, Duties & Shipping Restrictions

  • PO Boxes / APO / FPO: Standard shipping is fully available for PO boxes. Please ensure your address formatting is completely accurate at checkout to avoid delivery delays.

  • International Duties & Taxes: International packages may occasionally be subject to customs inspections, importing tariffs, or localized taxes depending on your country's regulations. These fees are established by your local government and remain the responsibility of the customer.

6. Lost, Stolen, or Damaged Items

Your package is completely protected during its transit.

  • Damaged Items: If your item arrives structurally broken, cracked, or damaged, please take clear photos of the item and its packaging immediately. Keep all original materials intact and contact us right away.

  • Lost Shipments: In the rare event that your tracking number halts entirely for over 7 business days, or if your package is marked "delivered" but has not arrived, contact our support squad. We will immediately launch an official investigation with the courier and arrange a swift replacement or store credit solution.

7. Contact & Shipping Inquiries

Have a question about an active shipment, tracking link anomaly, or a delivery delay? Our dedicated customer support team is here to deliver premium care.

  • Customer Support Email: info@luxewand.shop

  • Expected Response Time: We aim to respond with a thoughtful, personalized reply within 24–48 hours, Monday through Friday.