Refund policy

Return & Refund Policy

Thank you for shopping with Luxewand. We want you to be completely satisfied with your purchase. Please review our policy regarding returns, exchanges, and refunds below.

1. 30-Day Return Window

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To qualify for a return, your item must meet the following criteria:

  • It must be in its original, unaltered condition (unworn, unused, and undamaged).

  • All original tags must remain attached.

  • It must be returned in its original packaging.

  • A valid receipt or proof of purchase is required.

2. How to Initiate a Return

To start the return process, please contact our support team at info@luxewand.shop.

  • Authorized Returns: If your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.

  • Unauthorized Returns: Please note that items sent back to us without a prior return request will not be accepted.

For any questions regarding the return process, feel free to reach out to us at any time at info@luxewand.shop.

3. Damages, Defective Items, and Order Discrepancies

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away at info@luxewand.shop so we can promptly evaluate the issue and resolve it for you.

4. Non-Returnable Items & Exceptions

Certain items are excluded from our standard return policy and cannot be returned:

  • Perishable Goods: Food, flowers, or plants.

  • Custom & Personalized Orders: Special orders or items tailored to your specifications.

  • Personal Care Products: Beauty, skincare, and hygiene items.

  • Hazardous Materials: Flammable liquids, gases, or regulated materials.

  • Promotional Items: Clearance/sale items and gift cards are strictly non-returnable.

If you are unsure whether your specific item qualifies for a return, please contact us for clarification.

5. European Union 14-Day Cooling-Off Period

Notwithstanding the conditions outlined above, customers purchasing items shipped to the European Union have the right to cancel or return their order within 14 days of delivery, for any reason and without justification. The item must still comply with our eligibility criteria (unworn, unused, with tags, in original packaging, and accompanied by proof of purchase).

6. Exchanges

The most efficient way to process an exchange is to return the original item following the steps above. Once your return is accepted, you may place a separate, new order for the desired item.

7. Processing & Timeline for Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund.

  • Approval: If approved, your refund will be automatically issued back to your original payment method within 10 business days.

  • Processing Delays: Please keep in mind that banking institutions and credit card issuers may require additional time to process and post the transaction to your account.

  • Support: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@luxewand.shop for further assistance.